The Contact Hub Summer Internship Program, a fantastic opportunity to gain valuable experience in the tech industry and explore various technical roles.

This 3-month program offers hands-on learning in a supportive environment. You'll work alongside experienced professionals, in Hyderabad India and Dublin Ireland,  gaining insights into areas like backend development, software testing, and solution engineering (the very role you applied for!).

Here are some of the program highlights:

• Learn in-demand skills: Gain practical experience with the latest technologies and tools 

• Explore different roles: Discover your passion within the tech field by rotating through various departments.

• Potential for extension and permanent placement: The program can be extended for up to 18 months, with the possibility of transitioning to a full-time position upon successful completion.

Please note: This program is currently offered in Barbados only

While this program is a great starting point, it doesn't disqualify you from other opportunities at The Contact Hub. We encourage you to apply for any open positions that align with your skills and interests.

The Role

Implementation Developer

Your Responsibilities:

•  Debug and troubleshoot issues and provide fixes in a timely manner.

•  Provide technical support and maintenance for implemented solutions.

•  Identify potential risks and work with project and product teams to develop mitigation strategies.

•  Support the execution of Operational Qualification scripts (OQs) and Data Migrations.

•  Collaborate with cross-functional teams, including developers, testers, business analysts, and project managers.

•  Work on multiple projects simultaneously, ensuring clear communication with the Project

• Manager to prioritize tasks and address any blockers or urgent issues.

•  Carry out data fixes and data changes in the database on customer request or as part of issue resolution.

•  Perform Root Cause Analysis and provide a detailed description of the root cause to the project team.

•  Utilise JIRA for managing tickets, providing resolutions, and updating project statuses.

•  Provide continuous updates to the project teams on the progress of development, issue investigations, and issue resolution.

•  Interact with the team lead on day-to-day development tasks, updating in accordance with Agile methodology.

•  Develop Web APIs/Services and conduct unit testing.

•  Review software-related details and work to improve performance if required.

•  Highlight potential issues or non-conformances to the quality department.

•  Conduct code reviews and identify impacts on code fixes.

•  Analyse the requirements pertaining to the development of custom solutions (e.g. custom integrations/interfaces).

•  Provide requirements feasibility assessment and effort estimates to the project team.

•  Work with Technical Analysts and/or customers to develop custom solutions (i.e., custom integrations, data change console applications).

•  Write technical design documents detailing custom development work.

•  Assess the impact of custom solutions / data changes or data fixes.

Preferred Qualifications, Training and Experience:

•  Education: BTech/MCA/M.Tech

•  Experience: 3 to 5 years.

• Desired Skills and Requirement:

•  C# .Net, ASP.Net MVC, JavaScript and Entity Framework

•  WCF / WebApi Service & Configuration

•  Problem Solving and Coding (C#) - (Including Design Patterns)

•  Data Structures and Algorithms

•  System Design – High level & Low-level design - (Technical Documentation)

•  IIS 7.0/8.0 Build and Publish and Logs verification.

•  Proficiency in using JIRA for managing tickets, providing resolutions, and updating project statuses.

•  Experience in product development.

•  Commitment to upgrading the product with new modules.

Work Arrangements

We are currently working a hybrid model.

The Role

The Senior Backend Developer will design and develop backend functionality of applications. They will be responsible for designing the approach for the functionality. The Developer will conduct research and develop Proof of Concepts for new libraries and integrations.

Your Responsibilities

Creating self-contained, testable, and re-usable backend modules and components.

Developing tools (e.g. Layout Designer, Workflow Designer and Business Rule Engine).

Conduct Research and Development for ongoing projects.

Enhancing the current implementation and find better way of doing it.

Work with the team to enhance the product performance.

Must have:

At least 5 years Proficiency in Microsoft Stack technologies (c#, ASP .NET, SQL SERVER ) plus MVC and Core, EFCore.

At least 5 years back end development experience in SAS, building tools, apps and automation processes.

Preferred Qualifications, Training and Experience:

• Experience in  SQL/TSQL.

• Good knowledge on Design Patterns, SOLID principle.

• Good analytical and coding skills, strong debugging skills.

• Good knowledge in unit test-able and performance-oriented development.

• Professional and precise communication skills.

Assets to the Role

• Understanding the principles of  Agile software development  would be an asset

• Knowledge on Windows servers and hosting. Experience working in cloud environments. 

• JavaScript frameworks, HTML5/CSS/JSON/XML.

• Scripting in Powershell, Bash or similar.

• Kibana server/application/browser logs and monitoring tools or similar.

• ASP.NET MVC and Core, EFCore, SQL Server 2017/19.

• Experience working with Jira & Confluence

• Github/Bitbucket for Repositories. 

• Knowledge of BI tools would be a bonus.

Work Arrangements

We are currently working a hybrid model.

The Role:

• Responsible for Configuration and Implementation of different products using Glams Interchange Platform to Perigord Data’s customers

• Work with a Business Analyst and Project Manager who will lead the overall implementation project. This requires a person who is analytical, detail oriented, can solve problems quickly and effectively and is confident in client facing situations.

• This is a key role in the successful delivery of product into Perigord’s high profile and ever-expanding customer base

Your Responsibilities:

• Understanding Platform and implementing different products as per customer requirements

• Reviewing client User Requirement Specifications and translating those into product requirements

• Understanding process workflows and providing workaround solutions when software needs are not met.

• Work closely with both internal and external stakeholders to understand their goals, strategies, constraints and using this understanding to collaborate effectively with them

• Work internally to configure the software to meet customer requirements and present the configured system back to Business Analysts and customers alike

• Collaborate iteratively with Business Analysts to define a solution design, working through different scenarios, looking critically at different options and ultimately to a final design

• Work on Validation deliverables, including creation of test scripts, document reviews, configuration testing, configuration verification, run configuration comparisons and supporting user acceptance testing

• Collaborate closely with the Project Manager to deliver projects on ensuring that scope is adhered to

• Through client engagements, identify new features that platform does not currently offer and will be of benefit to our customers

• Supporting continuous improvement program, always looking at how the organisation can improve on process, delivery, and service to our customers

• Support and troubleshoot configurations to aid root cause analysis and provide solution

Must have:

At least 4 years experience in Microsoft Stack technologies (c#, ASP.NET, SQL SERVER )

At least 4 years experience configuring a Low-Code/No-Code based system in an SAS environment.

Preferred Qualifications, Training and Experience:

• Degree in Business or IT or other relevant discipline with minimum 5-6 Years’ industry experience

• Experience working directly with external customers – ideally customers with a global reach

• Strong verbal and written communication skills – communicates thoughts in a well-organised

• manner

• Demonstrates an ability to work to tight deadlines across multiple projects

• Experience in any other programming language is an added advantage.  

• Previous experience as a Business Analyst is an added advantage

Assets to the role

• Understanding the principles of  Agile software development  would be an asse

• JavaScript frameworks, HTML5/CSS/JSON/XML. 

• Scripting in Powershell, Bash or similar.

• Kibana server/application/browser logs and monitoring tools or similar.

• Experience working with Jira & Confluence

• Github/Bitbucket for Repositories. 

• Knowledge of BI tools would be a bonus.

Work Arrangements

We are currently working a hybrid model.

Key Responsibilities

• Translate customer roadmap requirements /enhancements into a Configuration Specification (CS), and Functional and System requirement specifications (FRS/SRS), which detail the expected system behavior, usability requirements and use cases.

• Configuring clear and concise application requirements with robust and comprehensive traceability

• Influencing and optimizing requirements/ features, enhancements/roadmap and bug bash/known Issues

• Working together with managers, BA’s, architects, subject matter experts to configure new features or proof of concept

• Create and maintain product user manuals, training materials and help for design, document and maintain system processes.

• Managing small projects independently through all aspects of the product lifecycle

• Competitive evaluation of product within the marketplace and Passion for building great software products

Experience, Skills and Requirements

• Minimum 2 – 3 years working experience in product environment.

• Knowledge of the pharma industry, specifically the Validation Process

• Proficient in software applications like Microsoft Windows, Word, Excel, PowerPoint and Visio.

• Basic knowledge of SQL queries/SSIS/Reports/Data Migration

• Excellent English verbal and written communication skills. Ability to speak another language is an advantage

• Problem Solving - skillfully gather and analyze information to create a strategy for meeting the business objectives. Work well in collaborative group problem solving situations.

• Communication - able to effectively document and present information to colleagues and clients. Able to clearly communicate goals and desired outcomes and negotiate win/win situations.

• Adaptability - able to deal with frequent change and new challenges.

• Professionalism - react well under pressure and treats others with respect and consideration

Experience in any following areas is an advantage

• Content Management System, 

• Document Management System, 

• Digital Asset Management System, 

• Product- Project Management System, PLM, 

• Artwork Management System, 

• Validation Management System, 

• Quality Management System etc...Reports/Data migration/ Custom development Requirements.

The Support Analyst will work within the Global Support team and work directly with customers to deal with and troubleshoot incidents and issues that they may have with their application. 

The role will be varied and the successful candidate must be very organized to help manage a diverse client base and help ensure that various activities and tasks are completed in an efficient and compliant manner. 

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