Role Summary

The Digital Marketing Lead is a high-level strategic position responsible for overseeing digital marketing operations, client relationships, and team performance, with a primary focus on driving real ROI. This role combines high-level strategic planning with hands-on management, ensuring that all digital initiatives align with business growth goals and tangible performance outcomes. The Lead is responsible for driving campaign performance while supervising the digital marketing team, including the Digital Marketing Assistant, the Website Coordinator, and external/internal Graphic Designers and Video Production.

Core Duties & Responsibilities

Mandate: All creative and tactical efforts must be directly tied to tangible business goals, prioritizing bottom-line growth and measurable results beyond vanity metrics.

Strategy & High-Level Planning

• Strategic Development: Develop and execute comprehensive digital strategies for B2B and B2C clients, including platform-specific advertising initiatives (e.g., Meta, TikTok LinkedIn, and YouTube).

• Workflow Optimization: Lead core workflow processes, including identifying operational improvements, researching new management tools, and refining departmental procedures.

• Campaign Lifecycle Management: Oversee the end-to-end production of campaigns, ensuring work is delivered accurately, within budget, and on schedule.

Team Leadership & Supervision

• Personnel Management: Supervise the Digital Marketing Assistant and Website Coordinator, providing guidance, setting priorities, and ensuring tasks are executed according to the approved strategy.

• Creative Collaboration: Manage relationships with Graphic Designers and Video Production, providing clear creative direction, feedback, and briefs to ensure all visual assets align with brand identity and project goals.

• Performance Oversight: Monitor the progress of team members to ensure all deliverables meet quality standards and project deadlines.

Reporting, Analytics & Collaboration (Oversight)

• Reporting Excellence: Take full responsibility for presenting all client reports. Work directly with team members to ensure the accurate compilation of weekly/monthly reports that focus on performance outcomes, conversion rates, and ROI, moving beyond simple engagement or audience growth metrics.

• Data Analysis: Perform deep-dive analysis of performance data across all digital marketing sources to identify trends, extract actionable insights, and pivot strategies based on their bottom-line impact to maximize ROI.

• Engagement Integration: Ensure that engagement data and community interaction insights are integrated into the broader marketing strategy to improve client satisfaction and audience connection.

Operational Execution

• Content & Platform Management: Approve the master content calendar. Oversee team members execution of content scheduling and platform management to ensure consistency across Meta, TikTok, LinkedIn and YouTube.

• Quality Control: Review video post-production, captions, and branding elements for high-quality presentation.

• Team Support: Provide cross-functional support to the digital marketing team as required to maintain project momentum and resolve operational bottlenecks.

• Creative Execution: Directly create and maintain a strong online presence for clients by developing original, engaging text, image, and video content. Implement social media strategies through active content creation to drive audience curiosity and buzz, as required.

Key Qualifications

• Experience: Proven professional experience in digital marketing, brand consulting, or related fields, with a strong background in team leadership and project management.

• Technical Proficiency: Advanced knowledge of the digital landscape, including social media platforms, analytics tools, and creative/project management software (e.g., CapCut, Canva, reporting tools).

• Strategic Thinking: Ability to translate business goals into actionable marketing strategies and high-quality creative output.

• Soft Skills: Excellent verbal and written communication skills with the ability to lead high-level client presentations, mentor team members, and maintain a collaborative mindset for working with diverse creative and administrative teams.

• Education: BSc degree in Marketing, Advertising, New Media, or a relevant field.

• Creative Content Production: Hands-on experience in creative execution with the proven ability to deliver high-quality text, image, and video content that drives engagement.

• B2B Strategy: Proven experience with high-quality business-to-business (B2B) execution and digital strategy development.

How to Apply

We are eager to review applications from candidates who thrive on challenges and possess a proven ability to develop successful marketing strategies.

To apply for the position, please complete the application form "Apply Now"

The Role: Digital Marketing & Social Media Coordinator

The Contact Hub is a full-service integrated marketing agency dedicated to helping Caribbean companies achieve global scale through strategic, results-driven digital initiatives.

We are seeking an experienced Digital Marketing Strategist to drive tangible business growth. This role focuses on hands-on execution and providing tactical input to strategy, ensuring all digital initiatives align with performance outcomes and real ROI. You will identify and execute new opportunities to increase brand awareness and conversion rates for both B2B and B2C clients.

As a Social Media Coordinator, you will implement online marketing strategies that prioritize bottom-line growth beyond vanity metrics. You will develop original, engaging content across Meta, TikTok, LinkedIn, and YouTube, suggesting creative ways to promote brands while delivering measurable results and audience engagement aligned with broader marketing goals.

If you’re a tech-savvy trendsetter who has innovative ideas to improve customer experience, we would like to meet you. For this position, you should be creative and comfortable working with various in-house and external teams.  Ultimately, you should be able to effectively connect various brands with online customers.

Responsibilities & Tactical Execution

• Execute comprehensive digital tactics for B2B and B2C clients, providing data-driven input to refine broader marketing strategies

• Monitor and analyze performance data daily to implement real-time optimizations for maximum ROI

• Manage the end-to-end campaign lifecycle, taking ownership of deliverables to ensure they are accurate, on budget, and on schedule

• Generate performance-focused reports that translate conversion rates and ROI into actionable growth insights

• Optimize core workflow processes and refine departmental procedures to improve operational efficiency

• Train co-workers to use social media in a cohesive and beneficial way

• Facilitate online conversations with customers and respond to queries

• Report on online reviews and feedback from customers and fans

• Develop optimal posting schedules, considering web traffic and customer engagement metrics

• Oversee social media accounts’ layout

• Suggest new ways to attract prospective customers, like promotions and competitions

AI & Innovation

• Demonstrate proficiency in generative AI tools like HeyGen to scale high-quality video production and automate personalized outreach

• Master AI-driven content tools to accelerate text and image generation while maintaining strict brand consistency

• Apply AI for predictive analysis and workflow automation to streamline campaign targeting and operational efficiency

• Set digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs)

• Research products, services and current strategies to identify new opportunities

• Analyze web traffic metrics and suggest solutions to boost web presence

• Monitor SEO/SEM, marketing and sales performance metrics to forecast trends

• Build strong client relationships through social media interaction

• Keep up-to-date with our audience’s preferences and proactively suggest new campaigns

• Liaise with customer and in-house Marketing, Sales, Design and Content teams to optimize customer experience and ensure brand consistency

• Identify advertising needs

• implement best practices in digital marketing

• Stay up-to-date with digital technologies development

Requirements

• At least 2 years proven experience in digital marketing

• A focus on high-quality B2B execution preferred

• Excellent communication skills

• Knowledge of AI-assisted marketing workflows and generative content tools

• Proficiency in modern creative software including CapCut, Canva, and professional reporting tools

• Demonstrated ability to translate business goals into actionable strategies and tangible ROI

• Hands on experience with online marketing tools and practices

• Familiarity with web design and HTML

• Excellent verbal and written communication skills

• Strong analytical and project management skills

• BSc degree in Marketing, Advertising, New Media or relevant field is an asset.

• Expertise in multiple social media platforms

• Ability to deliver creative content (text, image and video)

• Familiarity with online marketing strategies and marketing channels

• Ability to gasp future trends in digital technologies and act proactively.

How to Apply

We are eager to review applications from candidates who thrive on challenges and possess a proven ability tocreate successful digital marketing content.

To apply for the position, please complete the application form "Apply Now"

The Role: Teleservices Representative

The Teleservices Representative is a critical, front-line role responsible for driving successful engagement and qualification across various campaigns. You will utilize your advanced cold-calling skills and sales acumen to connect with ​international decision-makers, nurture early-stage opportunities, and generate qualified leads for our ​international clients in both Business-to-Business (B2B) and Business-to-Consumer (B2C) environments.

This position requires a professional who can quickly pivot between different sales methodologies, handle complex objections, and maintain high performance metrics in a fast-paced environment.

Key Responsibilities

• Lead Generation & Qualification (B2B/B2C): Execute high-volume outbound calling campaigns to penetrate target accounts and qualify prospects based on defined client criteria (e.g., pain points, budget, authority, need, and timeline).

• Decision Maker Contact (DMC): Successfully navigate gatekeepers and internal organizational structures to reach key decision-makers and C-level executives.

• Pipeline Development: Schedule qualified meetings, demonstrations, or follow-up calls for client sales teams, ensuring seamless handoffs.

• Objection Handling: Utilize dynamic and consultative communication skills to overcome complex objections related to existing solutions, budget constraints, and technological shifts (e.g., AI/automation concerns).

• Data Accuracy: Accurately log all call activity, outcomes, and anecdotal feedback into the CRM system to ensure precise campaign reporting and analysis.

Required Skills and Experience

• Demonstrated B2B Experience: Proven track record in complex business-to-business environments, including selling high-value services or software solutions.

• B2C Experience: Experience managing customer communication and lead generation in fast-paced Business-to-Consumer campaigns is essential.

• Lead Generation Proficiency: At least 2+ years of dedicated experience in appointment setting, cold calling, and initial qualification for sales pipelines.

• Communication Mastery: Exceptional verbal communication, active listening skills, and the ability to maintain a positive, professional demeanor under pressure.

• Technologically Savvy: Proficient in using CRM platforms (e.g., Salesforce, HubSpot) and contact center dialing software.

How to Apply

We are eager to review applications from candidates who thrive on challenges and possess a proven ability to convert cold leads into qualified opportunities.

To apply for the Teleservices Representative position, please complete the application form "Apply Now"

The Support Analyst will work within the Global Support team and work directly with customers to deal with and troubleshoot incidents and issues that they may have with their application. 

The role will be varied and the successful candidate must be very organized to help manage a diverse client base and help ensure that various activities and tasks are completed in an efficient and compliant manner. 

The Contact Hub Summer Internship Program, a fantastic opportunity to gain valuable experience in the tech industry and explore various technical roles.

This 3-month program offers hands-on learning in a supportive environment. You'll work alongside experienced professionals, in Hyderabad India and Dublin Ireland,  gaining insights into areas like backend development, software testing, and solution engineering (the very role you applied for!).

Here are some of the program highlights:

• Learn in-demand skills: Gain practical experience with the latest technologies and tools 

• Explore different roles: Discover your passion within the tech field by rotating through various departments.

• Potential for extension and permanent placement: The program can be extended for up to 18 months, with the possibility of transitioning to a full-time position upon successful completion.

Please note: This program is currently offered in Barbados only

While this program is a great starting point, it doesn't disqualify you from other opportunities at The Contact Hub. We encourage you to apply for any open positions that align with your skills and interests.

The Role

Implementation Developer

Your Responsibilities:

•  Debug and troubleshoot issues and provide fixes in a timely manner.

•  Provide technical support and maintenance for implemented solutions.

•  Identify potential risks and work with project and product teams to develop mitigation strategies.

•  Support the execution of Operational Qualification scripts (OQs) and Data Migrations.

•  Collaborate with cross-functional teams, including developers, testers, business analysts, and project managers.

•  Work on multiple projects simultaneously, ensuring clear communication with the Project

• Manager to prioritize tasks and address any blockers or urgent issues.

•  Carry out data fixes and data changes in the database on customer request or as part of issue resolution.

•  Perform Root Cause Analysis and provide a detailed description of the root cause to the project team.

•  Utilise JIRA for managing tickets, providing resolutions, and updating project statuses.

•  Provide continuous updates to the project teams on the progress of development, issue investigations, and issue resolution.

•  Interact with the team lead on day-to-day development tasks, updating in accordance with Agile methodology.

•  Develop Web APIs/Services and conduct unit testing.

•  Review software-related details and work to improve performance if required.

•  Highlight potential issues or non-conformances to the quality department.

•  Conduct code reviews and identify impacts on code fixes.

•  Analyse the requirements pertaining to the development of custom solutions (e.g. custom integrations/interfaces).

•  Provide requirements feasibility assessment and effort estimates to the project team.

•  Work with Technical Analysts and/or customers to develop custom solutions (i.e., custom integrations, data change console applications).

•  Write technical design documents detailing custom development work.

•  Assess the impact of custom solutions / data changes or data fixes.

Preferred Qualifications, Training and Experience:

•  Education: BTech/MCA/M.Tech

•  Experience: 3 to 5 years.

• Desired Skills and Requirement:

•  C# .Net, ASP.Net MVC, JavaScript and Entity Framework

•  WCF / WebApi Service & Configuration

•  Problem Solving and Coding (C#) - (Including Design Patterns)

•  Data Structures and Algorithms

•  System Design – High level & Low-level design - (Technical Documentation)

•  IIS 7.0/8.0 Build and Publish and Logs verification.

•  Proficiency in using JIRA for managing tickets, providing resolutions, and updating project statuses.

•  Experience in product development.

•  Commitment to upgrading the product with new modules.

Work Arrangements

We are currently working a hybrid model.

The Role

The Senior Backend Developer will design and develop backend functionality of applications. They will be responsible for designing the approach for the functionality. The Developer will conduct research and develop Proof of Concepts for new libraries and integrations.

Your Responsibilities

Creating self-contained, testable, and re-usable backend modules and components.

Developing tools (e.g. Layout Designer, Workflow Designer and Business Rule Engine).

Conduct Research and Development for ongoing projects.

Enhancing the current implementation and find better way of doing it.

Work with the team to enhance the product performance.

Must have:

At least 5 years Proficiency in Microsoft Stack technologies (c#, ASP .NET, SQL SERVER ) plus MVC and Core, EFCore.

At least 5 years back end development experience in SAS, building tools, apps and automation processes.

Preferred Qualifications, Training and Experience:

• Experience in  SQL/TSQL.

• Good knowledge on Design Patterns, SOLID principle.

• Good analytical and coding skills, strong debugging skills.

• Good knowledge in unit test-able and performance-oriented development.

• Professional and precise communication skills.

Assets to the Role

• Understanding the principles of  Agile software development  would be an asset

• Knowledge on Windows servers and hosting. Experience working in cloud environments. 

• JavaScript frameworks, HTML5/CSS/JSON/XML.

• Scripting in Powershell, Bash or similar.

• Kibana server/application/browser logs and monitoring tools or similar.

• ASP.NET MVC and Core, EFCore, SQL Server 2017/19.

• Experience working with Jira & Confluence

• Github/Bitbucket for Repositories. 

• Knowledge of BI tools would be a bonus.

Work Arrangements

We are currently working a hybrid model.

The Role:

• Responsible for Configuration and Implementation of different products using Glams Interchange Platform to Perigord Data’s customers

• Work with a Business Analyst and Project Manager who will lead the overall implementation project. This requires a person who is analytical, detail oriented, can solve problems quickly and effectively and is confident in client facing situations.

• This is a key role in the successful delivery of product into Perigord’s high profile and ever-expanding customer base

Your Responsibilities:

• Understanding Platform and implementing different products as per customer requirements

• Reviewing client User Requirement Specifications and translating those into product requirements

• Understanding process workflows and providing workaround solutions when software needs are not met.

• Work closely with both internal and external stakeholders to understand their goals, strategies, constraints and using this understanding to collaborate effectively with them

• Work internally to configure the software to meet customer requirements and present the configured system back to Business Analysts and customers alike

• Collaborate iteratively with Business Analysts to define a solution design, working through different scenarios, looking critically at different options and ultimately to a final design

• Work on Validation deliverables, including creation of test scripts, document reviews, configuration testing, configuration verification, run configuration comparisons and supporting user acceptance testing

• Collaborate closely with the Project Manager to deliver projects on ensuring that scope is adhered to

• Through client engagements, identify new features that platform does not currently offer and will be of benefit to our customers

• Supporting continuous improvement program, always looking at how the organisation can improve on process, delivery, and service to our customers

• Support and troubleshoot configurations to aid root cause analysis and provide solution

Must have:

At least 4 years experience in Microsoft Stack technologies (c#, ASP.NET, SQL SERVER )

At least 4 years experience configuring a Low-Code/No-Code based system in an SAS environment.

Preferred Qualifications, Training and Experience:

• Degree in Business or IT or other relevant discipline with minimum 5-6 Years’ industry experience

• Experience working directly with external customers – ideally customers with a global reach

• Strong verbal and written communication skills – communicates thoughts in a well-organised

• manner

• Demonstrates an ability to work to tight deadlines across multiple projects

• Experience in any other programming language is an added advantage.  

• Previous experience as a Business Analyst is an added advantage

Assets to the role

• Understanding the principles of  Agile software development  would be an asse

• JavaScript frameworks, HTML5/CSS/JSON/XML. 

• Scripting in Powershell, Bash or similar.

• Kibana server/application/browser logs and monitoring tools or similar.

• Experience working with Jira & Confluence

• Github/Bitbucket for Repositories. 

• Knowledge of BI tools would be a bonus.

Work Arrangements

We are currently working a hybrid model.

Key Responsibilities

• Translate customer roadmap requirements /enhancements into a Configuration Specification (CS), and Functional and System requirement specifications (FRS/SRS), which detail the expected system behavior, usability requirements and use cases.

• Configuring clear and concise application requirements with robust and comprehensive traceability

• Influencing and optimizing requirements/ features, enhancements/roadmap and bug bash/known Issues

• Working together with managers, BA’s, architects, subject matter experts to configure new features or proof of concept

• Create and maintain product user manuals, training materials and help for design, document and maintain system processes.

• Managing small projects independently through all aspects of the product lifecycle

• Competitive evaluation of product within the marketplace and Passion for building great software products

Experience, Skills and Requirements

• Minimum 2 – 3 years working experience in product environment.

• Knowledge of the pharma industry, specifically the Validation Process

• Proficient in software applications like Microsoft Windows, Word, Excel, PowerPoint and Visio.

• Basic knowledge of SQL queries/SSIS/Reports/Data Migration

• Excellent English verbal and written communication skills. Ability to speak another language is an advantage

• Problem Solving - skillfully gather and analyze information to create a strategy for meeting the business objectives. Work well in collaborative group problem solving situations.

• Communication - able to effectively document and present information to colleagues and clients. Able to clearly communicate goals and desired outcomes and negotiate win/win situations.

• Adaptability - able to deal with frequent change and new challenges.

• Professionalism - react well under pressure and treats others with respect and consideration

Experience in any following areas is an advantage

• Content Management System, 

• Document Management System, 

• Digital Asset Management System, 

• Product- Project Management System, PLM, 

• Artwork Management System, 

• Validation Management System, 

• Quality Management System etc...Reports/Data migration/ Custom development Requirements.

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